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GENERAL ENQUIRIES & FEEDBACK

info@merrigong.com.au

(02) 4224 5959

BOOKING ENQUIRIES

Info@merrigong.com.au

(02) 4224 5999

DATES & LOCATION

Thu 12 April 2018 – Sun 6 May 2018 (Excluding all Mondays)

Spiegeltent Wollongong is located at the Arts Precinct, Burelli St, Wollongong

OPENING TIMES

The Spiegeltent bar will be open at least 1 hour prior to each performance.

The Social Café adjacent to the tent opens:

When a show is on Tues – Fri: 7.30am – late
When a show is on Saturday: 8.30am – late
When a show is on Sunday: 90mins prior to performance time.

http://www.merrigong.com.au/your-visit/the-social.html

Box Office hours at Illawarra Performing Arts Centre are – Weekdays from 10am – 4pm and one hour prior to all performances.

ENTRY

All Spiegeltent performances are ticketed however The Social Café and pop up bars will be open to public.

TICKETS

Tickets can be purchased online, via phone or in person at the Illawarra Performing Arts Centre.

The Box Office is located at Illawarra Performing Arts Centre, 32 Burelli St, Wollongong, NSW, 2500

The office is open Weekdays from 10am – 4pm and one hour prior to all performances.

Box Office phone: (02) 4224 5999

TICKET TYPES

The Spiegeltent Wollongong is General Admission and does not have allocated seating. Please arrive early to line up and ensure you can sit where you prefer.

Adult | Full price tickets

Concession | Some productions may offer discounted ticket prices. This may include Pensioner, Concession Card or Seniors Card. These prices will be listed on the ticket sales page.

Premium (LIMBO only) | Selected premium seating areas close to the stage with priority access to the venue

Family | Maximum 2 adults per Family of 4 tickets.

Companion Card | Companion card holders are entitled to a ticket for their companion free of charge. These can only be booked in person or by phoning the Box Office. Please ensure you present your companion card when you collect your tickets. Companion card tickets cannot be printed at home.*

*Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested. If Print at Home tickets have been purchased, then Front of House staff will check relevant eligibility at the venue.

GENERAL ADMISSION TICKETS

The Spiegeltent Wollongong is a General Admission venue and does not have allocated seating. Please arrive early to ensure you can get the seat you prefer.

BOOTHS

Booth seating cannot be booked separately. Booths are listed within the General Admission price, but are unallocated.

CHILDREN

Unless otherwise specified, children under 12 months can sit on the lap of a carer free of charge. Any child over this age must have a ticket. No children, including babies in arms are permitted to Restricted 18+ performances.

Some productions may offer discounts for concessions and/or families. If family prices are available, they will be listed as ‘family’.

CONCESSION TICKETS

Discounted ticket prices are available for Pensioner Concession Card, Seniors Card, as well as full-time students. Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested. If Print at Home tickets have been purchased, then Front of House staff will check relevant eligibility at the venue.

GROUPS

If you are part of a group, please line up together and let front of house staff know. We will do our best to seat you together, however on busy nights or with particularly large groups, this may not be possible.

FOOD & DRINK

Please note, outside food is not allowed unless in case of medical requirement. Drinks, meals and snacks can be purchased from The Social Café adjacent to the tent.

This year we have a $5 drink voucher and a $20 drink + meal voucher that can be pre-purchased when buying your tickets.

$5 Drink Voucher: Your choice of house red, white or sparkling, Hahn Super Dry, light beer or soft drink.

$20 Drink + Meal Voucher: Your choice of house red, white or sparkling, Hahn Super Dry,light beer or soft drink.

PLUS your choice of meal, from a minimum of three menu options, as identified on the Social menu on the date of your ticket. You will be able to choose from three different meal offers which will include a vegetarian option. See our website for menu details: www.merrigong.com.au/your-visit/the-social

Terms & Conditions:

  1. This voucher is sold by Merrigong Theatre
    Company for the use in the in-house café
    “The Social” and theatre bars and is subject to the terms and conditions below.
  2. Drink and Meal Vouchers must be used on the date of the voucher either pre or post show. Closing time of the bars and café on the day will depend on performance times.
  3. For meals it is advisable to make a table booking for your group by calling the Social on 4224 5932 or by email at cafe@merrigong.com.au
  4. Vouchers are non-refundable.
  5. Vouchers cannot be transferred to another date.
  6. Patrons are asked to adhere to all and any house rules.
  7. Serving of alcoholic drinks will be in accordance with the Responsible Service of Alcohol Guidelines.

EXCHANGES & REFUNDS

Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code ofPractice. For more details, visit www.liveperformance.com.au or Live Performance Australia Ticketing Code of Practice.

Ticket exchanges • LIMBO only

For Merrigong Season Ticket Holders only: Exchanges into another performance of LIMBO, or a performance of a different show in Merrigong’s Season are permitted at an exchange fee of $4.80 per ticket, per exchange. Where performance prices vary, the difference in price will be charged. You will need to return your original tickets to the box office

ACCESSIBILITY

Companion Cards are accepted. The Spiegeltent Wollongong makes every effort to ensure our site and events are accessible to our entire audience. The Spiegeltent is accessible using an alternative entrance. If you need additional assistance, please make yourself known to Front of House staff and they will be happy to assist.

Companion Cards can only be booked in person or by phoning the Box Office. Please ensure you present your companion card when you collect your tickets.

SMOKING

The Smoke-free Environment Act 2000 bans smoking within 4 metres of a pedestrian access point to a public building. Please consider others and use common sense when choosing a place to smoke and dispose of all butts in bins provided. No smoking is permitted inside the Spiegeltent.

PARKING

On-street parking is available in the areas around IPAC and Wollongong Town Hall. Off-street parking is also available at the Stewart Street East Car Park is located within a 10 minute walk of the Wollongong Arts Precinct. Patrons are advised to check restrictions before leaving their vehicle. Further information can be found at http://www.merrigong.com.au/your-visit/location-transport.html

WET WEATHER

In the event of wet weather, shows will go ahead unless otherwise advised. Our front of house team will open the spiegeltent doors early and do their absolute best to seat everyone as quickly as possible. Please bring an umbrella and/or weather appropriate clothing to stay dry while you wait.

In the case of cancellation, we will email anyone who bought a ticket for that session and post a notification on our Spiegeltent Wollongong Facebook Page

PHOTOGRAPHY

Spiegeltent Wollongong reserves the right to take video recordings and photographs at each event and within the site. On entering Spiegeltent Wollongong site and attending a performance at Spiegeltent Wollongong you consent to be photographed and/or videotaped and acknowledge that the intended use is for archival and/or promotional purposes and authorise use by or on behalf of Spiegeltent Wollongong. Prior consent of photography and filming of minors within the site will be requested.

The use of cameras, videos or other recording devices is strictly prohibited inside Spiegeltent Wollongong’s venue. Outside of venues – we love happy snaps! Post them, share them and generally snap away (#SPIEGELTENTWOLLONGONG). All professional photography and filming needs prior approval from Spiegeltent Wollongong team with advance notice.

LATE ENTRY

Being late affects performers and the rest of the audience. This is so important that some artists specifically ask that latecomers not be admitted. Spiegeltent Wollongong therefore reserves the right to exclude latecomers to certain events or to admit them only during a suitable break in the performance. Spiegeltent Wollongong regrets it is not possible to refund a completed booking. Please respect the Front of House staff’s instructions.

LOST PROPERTY

If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

If you have lost something notify a member of staff or security or email info@merrigong.com.au

 

Spiegeltent Wollongong is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.