What are the dates of Spiegeltent Wollongong?

7 - 25 June 2023

Where is Spiegeltent Wollongong located?

We’re located in the Arts Precinct, 32 Burelli Street, Wollongong (Between Illawarra Performing Arts Centre and the Wollongong City Gallery). Look out for the big tent!

What hours is the Spiegeltent Wollongong open?

The precinct itself and bar are open at least one hour prior to each performance starting from Wednesday – Sunday.

Access to the tent is normally 20 - 45 minutes pre-show.

Is Spiegeltent Wollongong suitable for all ages?

While many evening shows are only suitable for adults, there is a range of shows for all ages (and tastes) during the Spiegltent Wollongong season, including shows specifically for kids and families.  
 
Please check the age recommendation provided with each show or contact the Box Office for more information. 

Where do I park?

A mix of paid and free on and off-street parking is available directly around the site, or within a short walk including Stewart Street East Carpark and Wollongong City Council Carpark.

Accessible parking is available on nearby Burelli Street or abovementioned carparks, which are all a short distance away from the precinct.

Public Transport
Buses
The free Gong Shuttle route (number 55) stops immediately in front of Illawarra Performing Arts Centre. The shuttle runs between 7am – 10pm on weekdays and 8am – 6pm on weekends. Visit the website for more information. The weekend service operates every 20 minutes between 8.00am and 6.00pm. Click here for the route map.

Other buses services also stop along Burelli Street. Click on the links below for all timetable details.
www.premierillawarra.com.au
www.premiercharters.com.au/timetables
www.dions.com.au

Trains
Wollongong train station is located on the South Coast Line, approximately 1 hr 30 mins south of Sydney. The train station is an easy 15 minute walk away. Visit Transport NSW’s website for timetable and other information, www.transportnsw.info.

Taxi Services
Pre-book your transport with Illawarra taxi network online at www.illawarrataxinetwork.com.au booking or call 02 4254 2111.

For more info on parking and how to get here please visit https://merrigong.com.au/your-visit/getting-here/

What happens in wet weather?

The show will go on! The Spiegeltent is enclosed, and shows will go ahead in all weather conditions.

You may want to bring an umbrella or poncho, but there are also covered areas in around the precinct and within Illawarra Performing Arts Centre should you arrive early for a drink or bite to eat.

In the unlikely event of cancellation due to severe weather, we will contact all ticketholders via email, SMS and post a notification on our Spiegeltent Wollongong Facebook Page. Please ensure your details are correct when booking. 

Will Food & Drinks will be available?

Of course! Our café, The Social, located inside the Illawarra Performing Arts Centre, seconds away from the tent will be open and serving a selection of light meals and snacks, beverages and coffee pre and post performances.

We also have 2 bars servicing the tent with drinks able to be brought into the performance.

BYO is not permitted.

What COVID safety measures are you implementing?

We’re committed to delivering safe & enjoyable performing arts experiences, and are operating in accordance with NSW Health rules and guidelines for entertainment venues.

For everyone's comfort and to allow a bit more space between rows, this year we are reducing the capacity of the Spiegeltent to 75%. We are also doubling the amount of filtered airconditioning being pumped into the space. The Spiegeltent will be aired out between performances, and thoroughly cleaned daily.

As a condition of entry, all visitors must comply with NSW Public Health Orders in place at the time. Face masks are recommended while indoors.

Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check the pre-show reminder email sent to you before the show to the most up-to-date information.

Where can I purchase tickets?

Tickets for all shows at Spiegeltent Wollongong should be purchased direct from our Box Office* or from our Website. Tickets purchased through other means, websites included Facebook, Viagogo, or any other unauthorised sellers risk the possibility of being fake and void.

Tickets can be purchased online at spiegeltentwollongong.com, or from the Box Office between 10am – 4pm weekdays, and one hour prior to all performances.

Box Office: Wollongong Town Hall – Corner of Crown & Kembla Street, Wollongong
Phone: (02) 4224 5999
Email: boxoffice@merrigong.com.au

* Please note, our Box Office is only currently operating out of Wollongong Town Hall 10 – 4pm Monday – Friday until June 2023.

How will I receive my tickets?

You will have the option to select an e-ticket you can show directly from your device or a physical ticket you can collect from the Box Office – both will get you into the show with no problems!

E Ticket – Your ticket email has the subject line ‘Thank you for your order’ and a confirmation number. Please have your ticket’s ready to be displayed on your phone with your brightness turned up. If you prefer, you can print your tickets at home.

Physical Ticket - If you have chosen to collect your tickets from the Box Office, please arrive no later than 30 minutes prior to your performance start time.

How can I make a group booking?

Seating is unallocated and is general admission. If you are part of a group, please line up together and let staff know once you arrive to the event and we will do our best to seat you together.

Do children need a ticket?

Children 12 months and over need to have a ticket and must have adult supervision at all times.

How do I purchase Under 30s tickets?

Proof of age is required at the time of booking/ticket collection, and may also be requested on admission. Please call the Box Office on (02) 4224 5999 or visit us between 10am - 4pm weekdays, or one hour before the show.

Am I eligible for concession?

Discounted ticket prices are available for Health Care card, Pensioner Concession Card, MEAA and Australian Writer’s Guild cardholders, as well as full-time students. Proof of concession is required at the time of booking/ticket collection.

Can I get a refund or exchange?

Please check your booking carefully at the time of purchase. Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. For more details, please refer to the Live Performance Australia Ticketing Code of Practice.

If you feel that you are entitled to a refund, please email info@merrigong.com.au with the details.

Ticket exchanges are at the discretion of the event promoter. 

Do you charge transaction fees?

If you purchase tickets online or by phone, a $6.95 transaction fee per transaction will apply (This is for the whole transaction, not per ticket).

No transaction fees are applicable when tickets are purchased in person at the Box Office.

What is General Admission vs Fast Track?

This means that your ticket does not assign you a specific allocated seat at the venue, so it is first in, best dressed!

Some shows have a fast track option, which allows you to access the tent first and have first choice of seating prior to the remainder of the audience entering!

What happens if I am running late for a performance?

We politely ask that you plan to leave enough time to ensure this does not happen as any disruptions affects both performers and the audience in this space. We understand, life happens though, so please contact our Box Office so we can stand-by and wait your arrival, our Front of House team will greet you on arrival and seat you where and when appropriate. Some artists specifically ask that latecomers not be admitted. The Spiegeltent reserves the right to exclude latecomers until there is a suitable break in the performance.

Can we sit together as a group?

If you are part of a group, please line up together and let front of house staff know and we will do our best to seat you together. 

How do I make an accessibility enquiry?

We’re committed to ensuring that everyone can enjoy theatre and live performance experiences. The Spiegeltent is wheelchair accessible and there are accessible toilets available at the site. We are also able to assist any patrons who have mobility concerns or require additional support. 

To speak further about your request or if you require more information, please contact us at the time of booking. Call (02) 4224 5999 or email boxoffice@merrigong.com.au, 10am – 4pm weekdays.

Is accessible parking available?

There is limited disabled parking on Burelli St adjacent to the site, as well as a drop off zone. 

For details on nearby parking, please click here. 

If you require assistance on arrival, please contact us on (02) 4224 5999.

Do you support the Companion Card Scheme?

Yes! Spiegeltent Wollongong supports the Companion Card program. Free Companion Card tickets are available over the phone or in person. 

What should I bring when I visit?

• Your tickets (whether e-ticket or physical)
• Proof of age or any concession cards
• Appropriate wet weather and/or sun protection
• Empty water bottles to fill up when you arrive
• A positive attitude!

What can’t I bring into The Spiegeltent?

The following items are not permitted at Spiegeltent Wollongong.

• Alcohol – We are licenced – you cannot bring in external alcohol nor can you consume purchased alcohol outside our permitted boundary area. Banned items will be confiscated.

• Pets and animals – Assistant dogs are permitted.

• Bikes – Bike parking is available on Burelli Street, directly across from the Spiegeltent site.

• Skateboards, scooters, rollerblades or skates.

• Professional cameras without prior permission. Happy snaps are welcome, but anyone with a professional camera must have prior permission from the Spieglent Wollongong team. Please contact marketing@merrigong.com.au. 
• Any items considered illegal or dangerous. (You know the drill.)

Can I use my camera or recording device at the Spiegeltent?

The use of cameras, videos or other recording devices is strictly prohibited inside Spiegeltent and during performances.

Outside – we love happy snaps! Post them share them and tag us! #SpiegeltentWollongong, @spiegeltentwollongong

All professional photography and filming needs prior approval from Spiegeltent Wollongong team with advance notice. Please contact marketing@merrigong.com.au

What should I wear?

 The choice is yours! Some like to dress up and some like to be a bit more casual.

Shoes and non-offensive clothing or slogans are the only non-negotiables.

What do I do if I lose a child or parent?

Please notify a member of staff or security immediately.

Where do I report lost articles?

If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

If you have lost something notify a member of staff or security or email info@merrigong.com.au

Spiegeltent Wollongong is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.